Offering exceptional customer service is the primary goal for call centers, whether they are focused on inbound calls, outbound calls, SMS, chat or social interactions. Depending on organizational needs, contact centers can implement an array of different technologies – from basic to sophisticated.
For contact centers, cloud communications and virtual agents are on the forefront of everyone’s minds, and social media is more important than ever. Center managers are doing strategic planning for the future: better analytics, more intentional social media conversations and innovative ways to involve artificial intelligence.
| Call Center Technology Trends: |
|---|
| Artificial Intelligence |
| Social Media |
| Computer-Telephony Integration |
| Internet Protocol |
| Intelligent Call-Back |
| Voice Biometrics |
| Interactive Voice Response |
| Smartphones |
| Universal Queuing |
| Call Recording Systems |
| Workforce Management software |
StoneNet Services represents over 45 companies which offer contact center technologies to both enterprise and small business customers. Call us for a free evaluation and proposal.